quarta-feira, fevereiro 21, 2007

Nem bem nasce o livro...

E já vem ajuda..

Não é que a Kathy Sierra escreveu sobre caudas q balançam coisas?

"You can't swing a poodle in business without hitting a tail-wagging-the-dog scenario, where some process, policy, procedure, or program controls user happiness. Where we become slaves to the needs and demands of the IT department, efficiency, accounting, PR, legal, marketing, next-quarter's results, Upper Management, etc."

"We've heard all of the justifications and excuses. Worst of all, these decisions are nearly always made by people with the least amount of contact with Actual Employees, let alone actual customers. Imagine working at a place where Customer Advocates -- internal evangelists for what users need -- wielded as much power as the IT guy. Where the software developers (and other employees) have the power to use the tools they need to best serve the users, even if it's a pain in the ass for the sys admins. (No offense to sys admins--I'm talking about the misguided and/or too-far-removed-from-customers ones, not the clueful.)"

"But when that's no longer realistic, we must work hard to make sure that nobody in the company forgets who we all really work for--the users."

E... Enquanto o mundo de clientes infelizes andam por ai... A realidade correta vem de Joel, como sempre...

SENTAPUA! E vamos à luta, filhos da Pátria!

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